🙋 Frequently Asked Questions

Your guide to navigating Shubamangala with faith and confidence

📌 How do I register?

Registration is simple and role-based. Choose the path that best reflects your involvement in the matrimonial journey:

  • Registrants: Individuals seeking a life partner.
    👉 Click “Register” and select “Registrant.” Fill out your personal, spiritual, and family details.

  • Facilitators: Trusted Matchmaker or service providers assisting registrants.
    👉 Choose “Facilitator” and complete your professional profile.

  • Pastors/Verifiers: Spiritual leaders or community elders who help verify profiles.
    👉 Select “Pastor/Verifier” and provide your church or ministry credentials.

Once registered, you’ll receive access to your dashboard where you can complete your profile, manage connections, and engage with the community.

🔍 What is the vetting process?

We believe in faith-based accountability and trust. Every profile goes through a two-step vetting process:

1. Pastoral or Reference Verification

  • A registered Pastor or community elder confirms your spiritual standing and authenticity.
  • Alternatively, you may provide a reference from a known church member or leader.

2. Document-Based Verification

  • Upload valid ID, baptism certificate, or other supporting documents.
  • Our team reviews and approves profiles before they go live.

✅ Verified profiles receive a “Verified” badge, ensuring safety and credibility for all users.

🔐 Is my information private?

Absolutely. Your privacy is a sacred trust.

  • Role-based access ensures only authorized users (Facilitators, Pastors) can view sensitive profile details.
  • Secure data handling: We use encrypted connections and follow best practices to protect your information.
  • No public exposure: Your profile is only visible to verified members within the community.
  • You control visibility: You can choose what parts of your profile are visible and to whom.

We do not sell or share your data with third parties. For full details, see our Privacy Policy.

💰 What’s the difference between Free and Premium?

We offer both Free and Premium access to serve all members of the Christian community.

🆓 Free Access

  • Register and create your profile
  • View verified matches
  • Send limited expressions of interest
  • Access basic search filters

🌟 Premium Access (Coming Soon)

  • Advanced search and matchmaking tools
  • Priority profile visibility
  • Direct messaging with matches
  • Access to counseling and event services
  • Facilitator dashboard enhancements

Premium plans are designed to support platform sustainability while keeping core features accessible to all.

📞 How do I contact support if I face issues?

We’re here to help — with grace and promptness.

🛠️ Support Channels

  • Email: support@shubamangala.com
  • Contact Form: Available on the Contact Us page
  • Live Chat: Coming soon for real-time assistance
  • Community Help: Reach out to your assigned Pastor or Facilitator for guidance

We aim to respond within 24–48 hours for most queries. For urgent issues, please mention “URGENT” in your subject line.